Privacy Policy

Last updated: 1.2.2025

1. Introduction

Welcome to Kim-Nicola Lorentzen, Mentorship and Coaching (“we,” "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

2. Data Controller

Kim-Nicola Lorentzen, Mentorship and Coaching, ℅ Re-focus, Hagedornstr. 53, 20149 Hamburg, Germany. 

3. Data We Collect

We collect the following types of data:

  • Personal Data: Name, email address, phone number, billing address, and payment details when you purchase our services or products.

  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies.

  • Communication Data: Messages or inquiries you send via our contact forms or customer support.

4. How We Use Your Data

We process your data for the following purposes:

  • To provide our coaching services and fulfill contractual obligations.

  • To process payments and manage transactions.

  • To communicate with you regarding services, updates, and promotional content (with your consent).

  • To improve website functionality and user experience.

  • To comply with legal obligations and prevent fraud.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contractual Necessity: To provide our coaching services and process payments.

  • Legitimate Interests: To enhance services and ensure website security.

  • Legal Compliance: To fulfill tax, financial, and regulatory requirements.

  • Consent: For marketing communications (you may withdraw consent at any time).

6. Data Sharing & Third Parties

We do not sell your data. However, we may share it with:

  • Service Providers: Payment processors, hosting providers, and email marketing platforms to support our business operations.

  • Legal Authorities: When required by law, to comply with legal obligations or protect our rights.

7. International Data Transfers

As we operate internationally, your data may be transferred to countries outside the EU/EEA. We ensure appropriate safeguards, such as EU Standard Contractual Clauses, to protect your data.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy. We comply with legal retention periods, such as tax and accounting regulations.

9. Your Rights

You have the following rights under GDPR and other applicable laws:

  • Right to access your data.

  • Right to rectification if your data is incorrect.

  • Right to erasure (“Right to be forgotten”).

  • Right to restrict processing.

  • Right to data portability.

  • Right to object to data processing.

  • Right to withdraw consent for marketing communications.

To exercise these rights, contact us at kim @ kimnicola . co 

10. Cookies & Tracking Technologies

We might use cookies and similar technologies to enhance your experience. You can manage cookie preferences via our Cookie Policy.

11. Security Measures

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

12. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our services implies acceptance of changes.

For questions regarding this policy, please contact us at kim @ kimnicola . co